Support

Write to support@yonto.app. We usually reply within two working days.

What to include

• The Yonto version, from Settings, About.
• The device: a TV, phone, tablet or iPhone, and its model.
• The source’s type: Jellyfin, Plex, Emby, MacCMS, Custom HTTP, a plugin or a repo.
• What the screen said, word for word, including any code in brackets. A photo of the screen is fine.

For Pro, a refund or your devices, write from the email address you bought Pro with. Please don’t send a server’s password.

You may find the answer sooner

• Troubleshooting goes through every message Yonto shows, in the app’s own words, and what to do about it.
• The FAQ answers common questions, from the free plan to moving to a new TV.
• The changelog says what each version changed, and Download has the latest one.

Report a bug on GitHub

If you have a GitHub account, you can also report a bug on Yonto’s public GitHub page, where you can follow what happens to it. What you write there is public, so leave out server addresses, accounts and anything else private. Email works just as well, and you don’t need an account for it.